1. Returns Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items under the following conditions:
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Certain items, such as personal care products, perishable goods, and digital downloads, are non-returnable for health and safety reasons.
2. Refunds Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 5-7 business days.
- Funds will be credited back to your original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at [email protected] within 48 hours of receiving your order.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.
5. Non-Returnable & Final Sale Items
Certain items cannot be returned, including:
- Gift cards & digital downloads
- Personal care & hygiene products
- Food & perishable items
- Custom or personalized orders
6. Contact Us
For return requests or further assistance, please reach out to us:
📧 [email protected]
📞 +1 (284) 341-1787
We appreciate your business and strive to make your shopping experience smooth and enjoyable!