Welcome to the Shop VI Help Center! We’re here to assist you with any questions or concerns about your shopping experience.

Orders & Payments

How do I place an order?

  • Browse our store and add items to your cart.
  • Proceed to checkout and enter your shipping details.
  • Select your preferred payment method and confirm your order.
  • You’ll receive a confirmation email with your order details.

What payment methods do you accept?

We accept credit/debit cards, . All transactions are encrypted for security.

Can I cancel or modify my order?

Orders can only be modified or canceled within 1 hour of placing the order. Contact us at [email protected] for assistance.

Shipping & Delivery

Where do you ship to?

We currently ship across the Territory  (BVI) and selected international locations.

How long does shipping take?

  • Standard Delivery: 1-3 business days within BVI.
  • International Shipping: Delivery times vary by location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email.

Returns & Refunds

What is your return policy?

You can return eligible items within 14 days of delivery. Products must be unused and in original packaging.
See our Refund & Returns Policy for full details.

How do I start a return?

Email [email protected] with your order details, and we’ll guide you through the process.

 

When will I receive my refund?

Approved refunds are processed within 5-7 business days back to your original payment method.

Account & Support

Do I need an account to shop on Shop VI?

No, but creating an account allows you to track orders, save payment details, and access exclusive deals.

How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions sent to your email.

How can I contact customer support?

📧 Email: [email protected]
📞 Call/WhatsApp: +1 (284) 341-1787

Discounts & Promotions

How do I apply a coupon code?

Enter your promo code at checkout under “Discount Code”, then click Apply.

Do you offer bulk discounts?

Yes! Contact us for special pricing on bulk orders.